FAQ

We do our best to maintain competitive pricing. From time-to-time our input costs change. As a result, all prices  and fees are subject to change, and may be adjusted at any time during the month without notification. 

Our cows only receive antibiotics when they are sick and are in need of medicine to help heal them. In that case, we follow strict labeling instructions and their milk is taken off the line and NOT used until they are healthy and the milk is free of antibiotics.  We never give our cows antibiotics as a preventative method, nor do they ever receive growth hormones of any kind.

No. We follow traditional farming methods, and are committed to making the highest quality dairy products in the most natural way possible.  Our cows are not treated with artificial growth hormones, and are fed the highest quality feeds, most of which we grow ourselves.

Yes, as required by New York State law. We do offer several different approaches that makes our milk taste great and stay fresh, including cold-separation, to minimally process our milk. This means we pasteurize using a system that heats the milk to 165F for 18 seconds and then cools it. Many grocery stores pasteurize at a much higher temperature (approximately 280F), which does provide a longer shelf life, but strips the milk of its natural proteins, health enzymes and flavor.

Our delivery area includes Colonie North to Queensbury and the surrounding areas.

New stops are being added regularly. Sign in online or call us to inquire

Your delivery will be on the same day every week, once a week. You also have the option to get deliveries every other week, or once a month.

Yes. Deliveries may be suspended while you are on vacation. Click on the skip delivery tab to enter your vacation dates.  

No. Our driver will place your order in a cooler or porch box.

If you do not leave your cooler out or have a porch box, your milkman will not leave your order unless you have made prior arrangements.  This ensures that milk does not freeze in the winter or spoil in the summer.  We can not be responsible for frozen or spoiled milk once it is delivered. You will still be charged the delivery fee of $4.99 if no cooler is left out and no one is home to accept delivery. 

Also note that our glass bottles have a $2.00 refundable deposit, which is refunded when the bottle is returned. Leave your rinsed out bottles by your cooler for pick up. Please remember to keep the caps off and rinse out the bottles. 

We accept credit and debit card for payment  (Master Card, Visa, Discover and American Express). When you set up your account, you enter your credit card information. You will receive a bill via e-mail. We only accept credit or debit card for payment. Credit cards will be processed within 24hours of delivery.  If your credit card is declined customers will be placed on hold for any future orders until your outstanding balance is paid in full. You must notify us when your card is ready to be processed or your information is updated, so we can remove you from hold.

We are committed to providing you, our customer, with the freshest milk and quality products. Should you not be satisfied with our milk or other products, please notify us within two (2) week of delivery and we will gladly exchange your product or credit your account for the purchase price.